Certificate II in Tourism
Individuals with the Certificate II in Tourism SIT20112 qualification are able to work in many tourism industry sectors.
This qualification recognises the diversity of tourism operations and may include theme parks / attractions, cultural and heritage sites and any small tourism business requiring multi-skilled employees.
With this qualification, you are able to get a job working in tourism operations, visitor centres or theme parks. You could work at one of the major tourism attractions around the country. The tourism industry is exciting, adventurous, rewarding and it can take you around the world!
Once you have achieved the Certificate II In Tourism SIT20112, you can progress to a Certificate III in Tourism.
Career opportunities include: Tourism Officer, Tour Adviser, Visitors Information Officer, Booking Officer.
When you successfully complete your course you will be awarded a Nationally Accredited: Certificate II in Tourism SIT20112.
Module 1. Source and Use Information on the Tourism and Travel Industry
Source and use relevant industry information
Source and use compliance information in daily activities
Source and use information on tourism technology
Update personal and organisational knowledge of the tourism industry
Module 2. Access and Interpret Product Information
Module 3. Provide Service to Customers
Module 4. Show Social and Cultural Sensitivity
Module 5. Process Financial Transactions
Module 6. Receive and Store Stock
Module 7. Participate in Safe Work Practices
Module 8. Interact with Customers
Module 9. Minimise Loss
Module 10. Sell Products and Services
Module 11. Participate in Environmentally Sustainable Work Practices