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Certificate II in Tourism


Individuals with the Certificate II in Tourism SIT20112 qualification are able to work in many tourism industry sectors.

This qualification recognises the diversity of tourism operations and may include theme parks / attractions, cultural and heritage sites and any small tourism business requiring multi-skilled employees.

With this qualification, you are able to get a job working in tourism operations, visitor centres or theme parks. You could work at one of the major tourism attractions around the country. The tourism industry is exciting, adventurous, rewarding and it can take you around the world!

Once you have achieved the Certificate II In Tourism SIT20112, you can progress to a Certificate III in Tourism.

Career opportunities include: Tourism Officer, Tour Adviser, Visitors Information Officer, Booking Officer.

When you successfully complete your course you will be awarded a Nationally Accredited: Certificate II in Tourism SIT20112.

Course Fee and Duration



Module 1. Source and Use Information on the Tourism and Travel Industry

  Source and use relevant industry information
  Source and use compliance information in daily activities
  Source and use information on tourism technology
  Update personal and organisational knowledge of the tourism industry

Module 2. Access and Interpret Product Information

  Access product information
  Interpret product information
  Update knowledge of products

Module 3. Provide Service to Customers

  Communicate with internal and external customers
  Deliver service according to defined standards.
  Provide service to customers
  Respond to customer complaints
  Provide internal feedback on customer service practices

Module 4. Show Social and Cultural Sensitivity

  Communicate with customers and colleagues from diverse backgrounds
  Address cross cultural misunderstandings

Module 5. Process Financial Transactions

  Process customer payments
  Reconcile takings

Module 6. Receive and Store Stock

  Take delivery of stock
  Store stock
  Rotate and maintain stock

Module 7. Participate in Safe Work Practices

  Work safely
  Follow procedures for emergency situations
  Participate in organisational work health and safety practices

Module 8. Interact with Customers

  Greet and serve customers
  Work with others to deliver service
  Provide feedback on customer service

Module 9. Minimise Loss

  Apply routine store security
  Minimise theft
  Use stock efficiently

Module 10. Sell Products and Services

  Develop and apply product knowledge
  Approach customer
  Gather and respond to information
  Sell benefits
  Overcome objections
  Close sale
  Maximise sales opportunities

Module 11. Participate in Environmentally Sustainable Work Practices

  Identify current resource use
  Comply with environmental regulations
  Seek opportunities to improve resource efficiency

Download the Course Information

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