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Certificate II in Tourism

SIT20112


Individuals with the Certificate II in Tourism SIT20112 qualification are able to work in many tourism industry sectors.

This qualification recognises the diversity of tourism operations and may include theme parks / attractions, cultural and heritage sites and any small tourism business requiring multi-skilled employees.

With this qualification, you are able to get a job working in tourism operations, visitor centres or theme parks. You could work at one of the major tourism attractions around the country. The tourism industry is exciting, adventurous, rewarding and it can take you around the world!

Once you have achieved the Certificate II In Tourism SIT20112, you can progress to a Certificate III in Tourism.

Career opportunities include: Tourism Officer, Tour Adviser, Visitors Information Officer, Booking Officer.

When you successfully complete your course you will be awarded a Nationally Accredited: Certificate II in Tourism SIT20112.

Course Fee and Duration

 

 


Module 1. Source and Use Information on the Tourism and Travel Industry
SITTIND201

  Source and use relevant industry information
  Source and use compliance information in daily activities
  Source and use information on tourism technology
  Update personal and organisational knowledge of the tourism industry

Module 2. Access and Interpret Product Information
SITTTSL202

  Access product information
  Interpret product information
  Update knowledge of products

Module 3. Provide Service to Customers
SITXCCS303

  Communicate with internal and external customers
  Deliver service according to defined standards.
  Provide service to customers
  Respond to customer complaints
  Provide internal feedback on customer service practices

Module 4. Show Social and Cultural Sensitivity
SITXCOM201

  Communicate with customers and colleagues from diverse backgrounds
  Address cross cultural misunderstandings

Module 5. Process Financial Transactions
SITXFIN201

  Process customer payments
  Reconcile takings

Module 6. Receive and Store Stock
SITXINV201

  Take delivery of stock
  Store stock
  Rotate and maintain stock

Module 7. Participate in Safe Work Practices
SITXWHS101

  Work safely
  Follow procedures for emergency situations
  Participate in organisational work health and safety practices

Module 8. Interact with Customers
SITXCCS202

  Greet and serve customers
  Work with others to deliver service
  Provide feedback on customer service

Module 9. Minimise Loss
SIRXRSK201

  Apply routine store security
  Minimise theft
  Use stock efficiently

Module 10. Sell Products and Services
SIRXSLS201

  Develop and apply product knowledge
  Approach customer
  Gather and respond to information
  Sell benefits
  Overcome objections
  Close sale
  Maximise sales opportunities

Module 11. Participate in Environmentally Sustainable Work Practices
BSBSUS201A

  Identify current resource use
  Comply with environmental regulations
  Seek opportunities to improve resource efficiency

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