Enrolment Terms & Conditions
AC provides flexible delivery with all its structured online educational courses. Students will be expected to complete their course requirements via an integrated system of online & hard copy assessments (depending on the course), workplace training (depending on the course). Students will be responsible for having access to the Internet for some or all of their course work for all courses and modules. All courses and/or modules have specific formal & informal assessments and workplace assessments (depending on the course). Students are responsible for meeting all of these requirements.
All course materials are provided as soft copy. Students are able to purchase AC hard copy materials ranging from $20.00 – $28.00 (depending on the course) per copy, plus $15.00 per copy for postage and handling within Australia (for multiple copies price, contact the office). Please contact AC for any International postage and handling fee details.
Cancellation and Refund Policy
Your signed enrolment form acts as confirmation that you accept and commit to paying the fees, as they are stated on your student enrolment form and/or via a payment plan agreement. For any forms submitted electronically, in lieu of your signature, you will need to read and agree to the terms and conditions online to submit your form, by doing so you accept the terms and conditions fully. Students requesting to be “withdrawn” from an AC course that have paid the fees in full, are not eligible to a refund of any kind. Students requesting to be “withdrawn” from an AC course and have outstanding fees owing due to a payment plan enrolment, are not eligible to a refund of any kind and must pay out the remaining balance before the “withdrawal” can be finalised.
Distance, Online students are considered to have commenced their course from the date their course login details are emailed. It is the student’s responsibility to ensure that they have a complete understanding of all course details & requirements prior to enrolling. There is no opportunity to cancel or obtain a refund of any kind after your enrolment has been processed. AC reserves the right to “withdraw” any student from a course as a result of inappropriate behavior and/or offensive language towards staff and trainers. Students must pay out any outstanding fees owing and are not eligible for a refund of any kind.
Students are not permitted to transfer from one course to another. In the event a student does not wish to continue with their course a written request must be submitted to AC requesting a “withdrawal”. If the student wishes to complete a different course, they must enrol and pay the respective full course fee.
Courses are non transferrable i.e. a course cannot be transferred from one student to a different individual to complete. It is the student’s responsibility to ensure that they are completely knowledgeable with all course details & requirements prior to enrolling. There is no opportunity to cancel or obtain a refund of any kind after your enrolment has been processed.
Extensions / Deferment
Students can obtain extensions on various assessment submissions for their course/s up until the maximum allocated time issued for the completion of their respective course. No additional time can be awarded once the stated completion date has expired. Please refer to our website for individual course durations and/or details of time allocated to complete your course and graduation.
Any assessment item that needs to be re-submitted will incur a $20.00 resubmission fee. Resubmissions will be limited to three times, after which the student will be required to re-enrol and pay the full respective course/module fee. For courses that require the submission of hard copy assessments (check respective course details to see if this applies to your course) students must provide an A4 pre-paid self-addressed return envelope. (Please ensure you provide adequate postage on your return envelope i.e. whatever the postage fee is to post your assessment to AC, is the same amount you need to put on your return envelope).
You may request a Not Yet Competent (NYC) or Not Yet Achieved (NYA) assessment result to be reviewed for up to 21 days from when the result is issued. Requests for a review of an assessment item must be made in writing to the AC Assessment Officer: email@example.com.
All AC courses have specific maximum completion times (Please refer to our website for individual course durations and/or for details of time allocated to complete your course and graduate). This time period includes any workplace training and assessments/work-placement, exams online or any other assessment items. All students will be issued with completion dates for their course or modules to ensure they meet the time frame above. AC reserves the right to change course materials, change/modify assessment items or to cancel courses if necessary. In the event of a course or module being cancelled every effort will be made to avoid inconvenience by transitioning students to other courses or modules. Students who enroll and complete a module at a time (pay as you learn) that go across a calendar year will be subject to any price increase for the New Year, i.e. subjects may not have the same fee from year to year. Upon enrolment students are confirming they have read the course information and have received the student handbook, therefore the student is aware of the requirements and structure of the course.
Recognition of Prior Learning (RPL) / Credit Transfer Policy
AC recognises other Australian Quality Framework (AQF) qualifications and Statements of Attainment awarded by other Educational Institutions. Students may apply to AC for recognition of any relevant courses or modules undertaken at AC or at any other Educational Institution. Requests for RPL will not be considered once a course or module has started. Students seeking RPL are required to complete the RPL form. Please contact AC for more details.
Grievance and Student Complaint Policy
If a student has a minor grievance or complaint, they can email the AC Education Officer: firstname.lastname@example.org. All grievances will be treated with confidentiality and will not be detrimental to the student initiating the complaint.
Unless Australian College agrees otherwise in writing, students are provided with access to this website only for personal use. Students are authorised to print a copy of any information contained on this website for personal use, unless such printing is expressly prohibited. Without limiting the foregoing, students may not without written permission from Australian College on-sell information obtained from this website.
The Australian College website may contain links to other websites (linked websites). Those links are provided for convenience only and may not remain current or be maintained. Australian College is not responsible for the content or privacy practices associated with linked websites. Australian College links with linked websites should not be interpreted as an endorsement, approval or recommendation by Australian College of the owners or operators of those linked websites, or of any products, information, graphics, materials or services referred to or contained on those linked websites, unless stipulated otherwise by Australian College.