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Learn Effective Customer Engagement Strategies

Posted by Australian College on

Are you a people person? It's about time to leverage the skills you already have and consider a career in Customer Engagement.

Every interaction with a customer is an opportunity to deeply connect with them by going above and beyond, fulfilling their needs, and creating excellent service experiences. This does not only improve customer satisfaction, retention, and loyalty but also help make the business succeed.

Learn to deliver legendary customer service! The BSB20215 Certificate II in Customer Engagement course can increase your employability skills through effective communication and the ability to be remarkably organised at work. Suggested pathway for further study after completion of this qualification is BSB30215 Certificate III in Customer Engagement.

This course provides you with the necessary skills to mediate complex customer interactions under supervision with some authority to delegate. It has been developed against national requirements and is nationally recognised.

Customer Engagement

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