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Your Customer Service Career Roadmap

Posted by Australian College on
Customer Support can be a very rewarding profession with a wide range of career options. There are a lot of leadership opportunities to explore. You can move up the corporate ladder from being an entry-level customer support professional to becoming a team leader and eventually manager of the support team. You can even work towards securing a directorship.

If a people leadership role is not your cup of tea, then consider domain leadership. You can still achieve career growth without managing people by means of becoming a subject-matter expert or specialist (SME) and play a vital role in other areas of the business. This is, in fact, a very practical way to move up a notch. Horizontal growth is also a great option. There’s a possibility to advance into other roles such as development, sales, QA and many others.

To establish a career path in Customer Support, the Certificate II in Customer Engagement will serve as your stepping stone then the Certificate III in Customer Engagement can help you develop the ability to handle a range of complex customer service scenarios and be qualified to apply for higher industry roles.

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A lot of companies and organisations are already innovating and embracing agile methods of working so it’s very important to always learn and develop new skills, processes and also a positive attitude that will see challenges and issues not as roadblocks but as an opportunity to improve.

Start designing your Customer Support career roadmap. What do you see yourself doing? What is your ideal working environment? Determine what you really want to pursue and which direction you want to grow in by listing down all the things that interest you and you will soon get there.

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