SIR30216 Certificate III in Retail

Earn the qualification you need to take your retail career to the next level

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Course Code SIR30216
Qualification gained Certificate III in Retail
Nationally recognised
Study mode Flexible delivery (including online with some projects/activities and/or skills-based training)
Flexible duration Up to 15 months
Study load Self-paced
Start date Start anytime
Delivery Methods This course is delivered using an asynchronous study methodology, utilising 100% online delivery (eLearning) of training materials supported with academic-related audio/video tutorials or other rich media and/or phone calls with the trainer and assessor, on request.
Assessment method Assessment methods for this course differ from module to module and include:

  • Knowledge/Theory-based short answer questions
  • Projects
Course units SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety
SIRRINV001 Receive and handle retail stock
SIRXMKT001 Support marketing and promotional activities
SIRWSLS002 Analyse and achieve sales targets
SIRXIND002 Organise and maintain the store environment
SIRXIND005 Develop personal productivity
Career opportunities Cashier, Customer Service Assistant, Customer Service Representative, Retail Assistant, Retail Sales Team Leader, Retail supervisor

The training package does not stipulate any mandatory entry requirements for the qualification delivered by this course.

The admission criteria are articulated through Australian College marketing and pre-enrolment information and include the following:

  • Students will undertake a Language, Literacy and Numeracy review before Australian College accepts their application for enrolment. The student must have a good command of spoken and written English. They must have the skills to understand different numeracy concepts and to read and write a range of business documents and communications.
  • Depending on the unit, students may be required to interact with actual or simulated team members, clients and staff and maybe required to participate in audio/video-recorded role-plays with others.
  • Students must be at least 16 years of age before the date of enrolment. Where a student is less than 18 years of age, parents or guardians must also provide enrolment consent.

Students must have access to and be able to operate:

  • An internet-enabled PC/Laptop or similar running a current operating system (E.g Windows 10 or Mac OSX)
  • An audio/video recording device (such as a mobile phone) for the purpose of preparing audio/video assessment recordings
  • Microsoft Office (or compatible software)
  • Current web browser (e.g., Chrome)
  • Adobe Acrobat Reader or another PDF document viewer
  • Valid email address

Overseas Students Policy

This course is not available to students on an Overseas Student Visa.

As defined in the ESOS Act 2000, ‘Overseas students’ are not eligible to apply to enrol in this nationally recognised course, nor are they eligible for certification. Please refer to the Enrolment Terms and Conditions.

Before $3500 Now only $2800 **
PAYMENT OPTION 1 $1400 now, $1400 in a week 2
PAYMENT OPTION 2 $300 deposit then $50 weekly = $3100
PAYMENT OPTION 3 Completely customise your own payment plan here.
*20% off already applied. Promo Ends Soon!

For higher retail qualifications, you may consider the SIR40316 Certificate IV in Retail Management or the SIR50116 Diploma of Retail Management.
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Established in 2004 and proudly Australian owned and operated. Our self-paced online courses mean you can learn anywhere and at anytime to suit your busy lifestyle. Thousands of graduates from Australian College are successfully managing their own businesses, taking their hobby to the next level, climbing the corporate ladder, or enjoying exciting and rewarding well-paid careers with some of the best-known companies in Australia or Internationally.

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