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BSB20115 Certificate II in Business

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The BSB20115 Certificate II in Business course will teach you about business technology, word processing and spreadsheets, customer relationships, customer service, work practices and much more.

The BSB20115 Certificate II in Business course has been developed against the latest national criteria and business administration requirements. It is packed with practical real-life activities and you will have real business development projects to undertake.

Your course will interact with your workplace so that you actually get to practice the knowledge and skills you gain. As you progress, you will gain valuable insights into how business and customer service interact.

Are you an employer? Transform your workforce today!
We offer competitive rates to upskill your employees.

Combine employment and training in order to gain a nationally recognised qualification.

Enquire about Group/Corporate Rates

Enquire about Traineeships Availability

Course summary

Course code

BSB20115

Qualification gained

Certificate II in Business

Nationally recognised

Study mode

Flexible delivery (including online with some projects / activities and/or skills-based training)

Course fees

Pay up-front, pay by installment or completely customise your own payment plan here.

Employers, ask about our group/corporate rates and traineeship availability.

Click here to check if you are eligible for Smart and Skilled funding.

No 20% VET-FEE loan fee

Flexible duration

Up to 18 months

Study load

Self-paced

Start date

Start anytime

Assessment method

Short answer questions

Career opportunities

Office Worker
Office Assistant
Word Processing Operator
Administration Assistant

Course units

BSBWOR202

Organise and complete daily work activities

BSBITU211

Produce digital text documents

BSBWOR204

Use business technology

BSBWHS201

Contribute to health and safety of self and others

BSBWOR203

Work effectively with others

BSBCMM201

Communicate in the workplace

BSBITU213

Use digital technologies to communicate remotely

BSBCUS201

Deliver a service to customers

BSBINN201

Contribute to workplace innovation

BSBINM201

Process and maintain workplace information

BSBITU212

Create and use spreadsheets

FNSACC311

Process financial transactions and extract interim reports

Entry requirements

Access to a computer with word processing, PDF reader capabilities and an internet connection
A good command of written English
Ability to allocate appropriate study hours per week

If you have these essential requirements, then you can get started immediately.

Qualification pathways

Complete the required training and the assessment requirements
Have you studied a related course? Apply for Recognition of Prior Learning (RPL)
Are you currently working in a related industry? Apply for Recognition of Current Competency (RCC)

Student reviews

"I would thoroughly recommend Australian College to anyone who wants to learn something new, or add to the knowledge base they may already have on a particular subject.

There is a multitude of different courses to choose from that could take the individual in whatever direction they would like to take - be it for increased work opportunities or simply to stimulate the mind.

My thanks for helping me to open up a new direction in my life."

Tracey Marcelis

Are you an employer? Transform your workforce today! We offer competitive rates to upskill your employees.

Combine employment and training in order to gain a nationally recognised qualification.

Enquire about Group/Corporate Rates

Enquire about Traineeships Availability

Enrol online securely now

View all Business courses

Did You Know?

The End of Financial Year (EOFY) is your opportunity to claim expenses and reduce your taxable income. Consider education as an investment that can be expensed in this financial year to further reduce taxable income.

If you enrol in a course before 30th June, and the course is sufficiently related to your employment, you may be able to claim the course and certain related costs as a self-education expense.

Click here to find out more

Need more information?

Access course information, course career outcomes, payment options plus more.

Download My Course Brochure

Get in touch now

Speak to a friendly course advisor

1300 783 283

Monday - Friday

9am - 5pm