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BSB20115 Certificate II in Business

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The BSB20115 Certificate II in Business course will teach you about business technology, word processing and spreadsheets, customer relationships, customer service, work practices and much more.

The BSB20115 Certificate II in Business course has been developed against the latest national criteria and business administration requirements. It is packed with practical real-life activities and you will have real business development projects to undertake.

Your course will interact with your workplace so that you actually get to practice the knowledge and skills you gain. As you progress, you will gain valuable insights into how business and customer service interact.

Course summary

Course code
Qualification gained
Certificate II in Business
Nationally recognised
Study mode
Flexible delivery (including online with some projects / activities and/or skills-based training)
Course fees
Pay up-front, pay by installment or completely customise your own payment plan here.

Employers, ask about our group/corporate rates and traineeship availability.

No 20% VET-FEE loan fee
Flexible duration
Up to 18 months
Study load
Start date
Start anytime
Assessment method
Short answer questions

Career opportunities

  • Office Worker
  • Office Assistant
  • Word Processing Operator
  • Administration Assistant

Course units

Organise and complete daily work activities
Produce digital text documents
Use business technology
Contribute to health and safety of self and others
Work effectively with others
Communicate in the workplace
Use digital technologies to communicate remotely
Deliver a service to customers
Contribute to workplace innovation
Process and maintain workplace information
Create and use spreadsheets
Process financial transactions and extract interim reports

Entry requirements

  • Access to a computer with word processing, PDF reader capabilities and an internet connection
  • A good command of written English
  • Ability to allocate appropriate study hours per week

If you have these essential requirements, then you can get started immediately.

Qualification pathways

  • Complete the required training and the assessment requirements
  • Have you studied a related course? Apply for Recognition of Prior Learning (RPL)
  • Are you currently working in a related industry? Apply for Recognition of Current Competency (RCC)
Student reviews

"I would thoroughly recommend Australian College to anyone who wants to learn something new, or add to the knowledge base they may already have on a particular subject.

There is a multitude of different courses to choose from that could take the individual in whatever direction they would like to take - be it for increased work opportunities or simply to stimulate the mind.

My thanks for helping me to open up a new direction in my life."

Tracey Marcelis

Need more information?
Access course information, course career outcomes, payment options plus more.
Download My Course Brochure
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Speak to a friendly course advisor
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9am - 5pm

Begin your Business career today

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  • Interest-free
  • Customised payment options
  • Graduate 100% debt-free
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