BSB20115 Certificate II in Business +
BSB20215 Certificate II in Customer Engagement
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The combination of key competency units from the BSB20115 Certificate II in Business and BSB20215 Certificate II in Customer Engagement gives you access to the key skills to interact effectively with customers and suppliers.
The main topics that are covered in this dual qualification include: multiple working channels, receiving and responding to customer requests, capturing essential customer data about business technology, word processing and spread sheets, customer relationships, customer service, work practices and much more.
We offer competitive rates to upskill your employees.
Course summary
BSB20215
Certificate II in Customer Engagement
No 20% VET-FEE loan fee
Career opportunities
- Customer Contact Assistance
- Customer Sales Operator
- Office Worker
- Office Assistant
- Word Processing Operator
- Administration Assistant
"The Australian College tutors were very helpful and inspiring. Coming from various backgrounds, they offered industry relevant information, trends, and ideas 'outside the box' at a level of which I would otherwise not have had access.
They helped me to focus on the individual topics through the assignments and extract the most out of the course, making it directly relevant to the industry."
Marnie Bernard
Begin your Business career today
- Enrol anytime
- Interest-free
- Customised payment options
- Graduate 100% debt-free
