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BSB20115 Certificate II in Business +
BSB20215 Certificate II in Customer Engagement

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Study online / distance

The combining of key competency units from the Certificate II in Business and Certificate II in Customer Engagement gives you access to the key skills to interact effectively with customers and suppliers.

The main topics that are covered in this dual qualification include: multiple working channels, receiving and responding to customer requests, capturing essential customer data about business technology, word processing and spread sheets, customer relationships, customer service, work practices and much more.

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Dual qualifications provide you the opportunity to more effectively meet career goals that combine two different fields in a shorter time frame than completing two qualifications separately. A dual qualification caters for both the profession and industry requirements of a workplace.

Employers are attracted to dual qualification graduates as they have the knowledge and skills in multiple fields that can be applied within the workplace.

Course summary

Course code
BSB20115+
BSB20215
Qualification gained
Certificate II in Business +
Certificate II in Customer Engagement
Nationally recognised
Yes
Study mode
Flexible delivery (including online with some projects / activities and/or skills-based training)
Course fees
Pay up-front, pay by installment or completely customise your own payment plan here. Employers, ask about our group/corporate rates and traineeship availability.

No 20% VET-FEE loan fee
Flexible duration
Up to 21 months
Study load
Self-paced
Start date
Start anytime
Assessment method
Short answer questions

Career opportunities

  • Customer Contact Assistance
  • Customer Sales Operator
  • Office Worker
  • Office Assistant
  • Word Processing Operator
  • Administration Assistant

Course units

BSBCMM201
Communicate in the Workplace
BSBCUE203
Conduct Customer Engagement
BSBCUE205
Prepare for Work in a Customer Engagement Environment
BSBCUS201
Deliver a Service to Customers
BSBCUE308
Conduct Outbound Customer Engagement
BSBCMM301
Process Customer Complaints
BSBWOR204
Use Business Technology
BSBINN201
Contribute to Workplace Innovation
BSBWHS201
Contribute to Health and Safety of Self and Others
BSBITU201
Produce Simple Word Processed Documents
BSBWOR202
Organise and Complete Daily Work Activities
BSBWOR203
Work Effectively with Others
BSBITU203
Communicate Electronically

Entry requirements

  • Access to a computer with word processing, PDF reader capabilities and an internet connection
  • A good command of written English
  • Ability to allocate appropriate study hours per week

If you have these essential requirements, then you can get started immediately.

Qualification pathways

  • Complete the required training and the assessment requirements
  • Have you studied a related course? Apply for Recognition of Prior Learning (RPL)
  • Are you currently working in a related industry? Apply for Recognition of Current Competency (RCC)
Student reviews

"The Australian College tutors were very helpful and inspiring. Coming from various backgrounds, they offered industry relevant information, trends, and ideas 'outside the box' at a level of which I would otherwise not have had access.

They helped me to focus on the individual topics through the assignments and extract the most out of the course, making it directly relevant to the industry."

Marnie Bernard, 7th December 2014

Need more information?
Access course information, course career outcomes, payment options plus more.
Download My Course Brochure
Get in touch now
Speak to a friendly course advisor
1300 783 283
Monday - Friday
9am - 5pm

Begin your Business career today

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  • Interest-free
  • Customised payment options
  • Graduate 100% debt-free
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Why choose AC?

Flexible
Study in your own space, at your own pace
Supportive
Stay connected with your trainer with phone and email support
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