Download My Course Brochure

BSB20115 Certificate II in Business +
BSB20215 Certificate II in Customer Engagement

Claim My Course Brochure
Access course information, course career outcomes, payment options plus more.
Download My Course Brochure
Need more information?
Speak to a friendly course advisor
Monday - Friday
9am - 5pm AEDT

Study online

The combination of key competency units from the BSB20115 Certificate II in Business and BSB20215 Certificate II in Customer Engagement gives you access to the key skills to interact effectively with customers and suppliers.

The main topics that are covered in this dual qualification include: multiple working channels, receiving and responding to customer requests, capturing essential customer data about business technology, word processing and spread sheets, customer relationships, customer service, work practices and much more.

Show more

Dual qualifications provide you the opportunity to effectively meet career goals that combine two different fields in a shorter time frame than completing two qualifications separately. A dual qualification caters for both the profession and industry requirements of a workplace.

Employers are attracted to dual qualification graduates as they have the knowledge and skills in multiple fields that can be applied within the workplace.

Are you an employer? Transform your workforce today!
We offer competitive rates to upskill your employees.

Course summary

Course code
Qualification gained
Certificate II in Business +
Certificate II in Customer Engagement
Nationally recognised
Study mode
Flexible delivery (including online with some projects / activities and/or skills-based training)
Flexible duration
Up to 12 months
Study load
Start date
Start anytime
Assessment method
A combination of short answer questions and some extended responses
Career Opportunities
  • Customer Contact Assistance
  • Customer Sales Operator
  • Office Worker
  • Office Assistant
  • Word Processing Operator
  • Administration Assistant
Get Your Course Guide

Course fees

Payment Option 1 - $2,000.00 upfront*
Payment Option 2 - $100.00 Deposit then 46 x $50.00 weekly = $2,400.00*
Payment Option 3 - Completely customise your own payment plan here.

*50% off already applied. Promo Ends Soon!

Course units

Communicate in the workplace
Conduct customer engagement
Prepare for work in a customer engagement environment
Deliver a service to customers
Conduct outbound customer engagement
Process customer complaints
Use business technology
Contribute to workplace innovation
Contribute to health and safety of self and others
Produce digital text documents
Organise and complete daily work activities
Work effectively with others
Use digital technologies to communicate remotely

Entry requirements

  • Access to a computer with word processing, PDF reader capabilities and an internet connection
  • A good command of written English
  • Ability to allocate appropriate study hours per week

If you have these essential requirements, then you can get started immediately.

Overseas Students Policy

"Overseas Students" may enrol into any nationally recognised and accredited courses of Australian College provided that they meet the conditions specified here.

Qualification pathways

  • Complete the required training and the assessment requirements
  • Have you studied a related course? Apply for Recognition of Prior Learning (RPL)
  • Are you currently working in a related industry? Apply for Recognition of Current Competency (RCC)
Student reviews

"The Australian College tutors were very helpful and inspiring. Coming from various backgrounds, they offered industry relevant information, trends, and ideas 'outside the box' at a level of which I would otherwise not have had access.

They helped me to focus on the individual topics through the assignments and extract the most out of the course, making it directly relevant to the industry."

Marnie Bernard

Need more information?
Access course information, course career outcomes, payment options plus more.
Download My Course Brochure
Get in touch now
Speak to a friendly course advisor
Monday - Friday
9am - 5pm AEDT

Begin your Business career today

  • Enrol anytime
  • Interest-free
  • Customised payment options
  • Graduate 100% debt-free
Enrol online securely now

Why choose AC?

Study in your own space, at your own pace
Stay connected with your trainer with phone and email support
HomeCoursesBusiness, Management and MarketingCertificate II in Business + Certificate II in Customer Engagement
AC Newsletter
Be the first to hear about course updates and educational offers
Copyright © Australian College Pty Ltd 2021
This website uses information gathering tools including cookies and other similar technology. By using this website, you consent to the use of these tools.
Our Privacy Notice has been updated. Click here to access the updated Privacy Notice.