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BSB20215 Certificate II in Customer Engagement

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If you are aspiring to work directly with customers under supervision and with a limited authority to delegate this is the course for you.

This qualification examines multiple working channels, receiving and responding to customer requests and capturing essential customer data.

The BSB20215 Certificate II in Customer Engagement is nationally recognised and has been developed against national requirements.

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Course summary

Course code

BSB20215

Qualification gained

Certificate II in Customer Engagement

Nationally recognised

Study mode

Flexible delivery (including online with some projects / activities and/or skills-based training)

Course fees

Pay up-front, pay by installment or completely customise your own payment plan here.

Employers, ask about our group/corporate rates and traineeships availability.

Click here to check if you are eligible for Smart and Skilled funding.

No VET-FEE loan debt

Flexible duration

Up to 12 months

Study load

Self-paced

Start date

Start anytime

Assessment method

A combination of short answer questions and some extended responses

Career opportunities

Customer Contact Assistance
Customer Sales Operator

Course units

BSBCUE205

Prepare for Work in a Customer Engagement Environment

BSBCMM201

Communicate in the Workplace

BSBCUE203

Conduct Customer Engagement

BSBCUE308

Conduct Outbound Customer Engagement

BSBPRO301

Recommend Products and Services

BSBCUS201

Deliver a Service to Customers

BSBDIV301

Work Effectively with Diversity

BSBCMM301

Process Customer Complaints

BSBWOR203

Work Effectively with Others

Entry requirements

Access to a computer with word processing, PDF reader capabilities and an internet connection
A good command of written English
Ability to allocate appropriate study hours per week

If you have these essential requirements, then you can get started immediately.

Qualification pathways

Complete the required training and the assessment requirements
Have you studied a related course? Apply for Recognition of Prior Learning (RPL)
Are you currently working in a related industry? Apply for Recognition of Current Competency (RCC)

Student reviews

"The great customer service and prompt responses to my email enquiries helped me to choose Australian College as my preferred online training course.

This was also the case while completing my course online and the trainers were especially helpful with their responses and feedback.I would be happy to recommend Australian College and would strongly consider their courses for any future study requirements. Thank you!"

Rima Obeid

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Need more information?

Access course information, course career outcomes, payment options plus more.

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Get in touch now

Speak to a friendly course advisor

1300 783 283

Monday - Friday

9am - 5pm