BSB20215 Certificate II in Customer Engagement
Study online
If you are aspiring to work directly with customers under supervision and with a limited authority to delegate this is the course for you.
This qualification examines multiple working channels, receiving and responding to customer requests and capturing essential customer data.
The BSB20215 Certificate II in Customer Engagement is nationally recognised and has been developed against national requirements.
Course summary
Employers, ask about our group/corporate rates and traineeship availability.
Click here to check if you are eligible for Smart and Skilled funding.
No 20% VET-FEE loan fee
Career opportunities
- Customer Contact Assistance
- Customer Sales Operator
"The great customer service and prompt responses to my email enquiries helped me to choose Australian College as my preferred online training course.
This was also the case while completing my course online and the trainers were especially helpful with their responses and feedback.I would be happy to recommend Australian College and would strongly consider their courses for any future study requirements. Thank you!"
Rima Obeid
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