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SIT20116 Certificate II in Tourism

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Many people have thought about making a living by travelling. If that is not possible, the next best thing is to make a career in the travel industry. With more people travelling than ever before there is a significant demand for travel agents in all the tourism sectors. The SIT20116 Certificate II in Tourism is an entry level qualification that enables you to work in many tourism industry sectors.

This qualification recognises the diversity of tourism operations and may include theme parks/attractions, cultural and heritage sites and any small tourism business requiring multi-skilled employees.

With this qualification, you are able to get a job working in tourism operations, visitor centres or theme parks. You could have the opportunity to work at one of the major tourism attractions around the country.

Course summary

Course code
Qualification gained
Certificate II in Tourism
Nationally recognised
Study mode
Flexible delivery (including online with some projects / activities and/or skills-based training)
Course fees
Pay up-front, pay by installment or completely customise your own payment plan here.

Employers, ask about our group/corporate rates and traineeship availability.

No 20% VET-FEE loan fee
Flexible duration
Up to 18 months
Study load
Start date
Start anytime
Assessment method
Short answer questions

Career opportunities

  • Tourism Officer
  • Tour Adviser
  • Visitors Information Officer
  • Booking Officer

Course units

Source and Use Information on the Tourism and Travel Industry
Access and Interpret Product Information
Provide Service to Customers
Show Social and Cultural Sensitivity
Process Financial Transactions
Receive and Store Stock
Participate in Safe Work Practices
Interact with Customers
Advise on Products and Services
Provide Visitor Information
Participate in Environmentally Sustainable Work Practices

Entry requirements

  • Access to a computer with word processing, PDF reader capabilities and an internet connection
  • A good command of written English
  • Ability to allocate appropriate study hours per week

If you have these essential requirements, then you can get started immediately.

Qualification pathways

  • Complete the required training and the assessment requirements
  • Have you studied a related course? Apply for Recognition of Prior Learning (RPL)
  • Are you currently working in a related industry? Apply for Recognition of Current Competency (RCC)
Student reviews

"During the course I was working full-time and even had a baby! I would recommend the college to anyone who needs to study at their own pace, not the at the pace of the college!"

Yvonne Clarke

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