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BSB30115 Certificate III in Business +
BSB30215 Certificate III in Customer Engagement

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1300 783 283
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If you are looking to improve your skills in computer technology, electronic communication devices, product service information, maintaining customer records, providing quality customer service, dealing with customer engagement sales, data collection and promoting products and services this dual qualification is for you.

Additionally, the dual qualification will teach you business technology, word processing, creating spreadsheets, customer relationships, customer service, work practices.

You can meet your career goals faster by combining the skills of two different qualifications. A dual qualification is recognised as a key predictor of employment success.

Course summary

Course code
BSB30115+
BSB30215
Qualification gained
Certificate III in Business +
Certificate III in Customer Engagement
Nationally recognised
Yes
Study mode
Flexible delivery (including online with some projects / activities and/or skills-based training)
Course fees
Pay up-front, pay by installment or completely customise your own payment plan here. Employers, ask about our group/corporate rates and traineeship availability.

No 20% VET-FEE loan fee
Flexible duration
Up to 21 months
Study load
Self-paced
Start date
Start anytime
Assessment method
Short answer questions

Career opportunities

  • Call/Contact Centre Agent
  • Customer Service Representative
  • Senior Customer Service Representative
  • Telesales Representative
  • Office Worker
  • Office Assistant
  • Word Processing Operator
  • Administration Assistant

Course units

BSBCUE309
Develop Product and Service Knowledge for Customer Engagement Operation
BSBCUE307
Work Effectively in Customer Engagement
BSBCUE301
Use Multiple Information Systems
BSBCUS301
Deliver and Monitor a Service to Customers
BSBCMM301
Process Customer Complaints
BSBCUE304
Provide a Sales Solution to Customers
BSBFLM311
Support a Workplace Learning Environment
BSBWHS302
Apply Knowledge of WHS Legislation in the Workplace
BSBPRO301
Recommend Products and Services
BSBDIV301
Work Effectively with Diversity
BSBINN301
Promote Innovation in a Team Environment
BSBFLM309
Support Continuous Improvement Systems and Processes
BSBWOR301
Organise Personal Work Priorities and Development

Entry requirements

  • Access to a computer with word processing, PDF reader capabilities and an internet connection
  • A good command of written English
  • Ability to allocate appropriate study hours per week

If you have these essential requirements, then you can get started immediately.

Qualification pathways

  • Complete the required training and the assessment requirements
  • Have you studied a related course? Apply for Recognition of Prior Learning (RPL)
  • Are you currently working in a related industry? Apply for Recognition of Current Competency (RCC)
Student reviews

"During the course I was working full-time and even had a baby! I would recommend the college to anyone who needs to study at their own pace, not the at the pace of the college!"

Yvonne Clarke, 13th August 2013

Need more information?
Access course information, course career outcomes, payment options plus more.
Download My Course Brochure
Get in touch now
Speak to a friendly course advisor
1300 783 283
Monday - Friday
9am - 5pm

Begin your Business career today

  • Enrol anytime
  • Interest-free
  • Customised payment options
  • Graduate 100% debt-free
Enrol online securely now

Why choose AC?

Flexible
Study in your own space, at your own pace
Supportive
Stay connected with your trainer with phone and email support
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