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BSB30115 Certificate III in Business +
BSB30215 Certificate III in Customer Engagement

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If you are looking to improve your skills in computer technology, electronic communication devices, product service information, maintaining customer records, providing quality customer service, dealing with customer engagement sales, data collection and promoting products and services this dual qualification is for you.

Additionally, the dual qualification will teach you business technology, word processing, creating spreadsheets, customer relationships, customer service, work practices.

You can meet your career goals faster by combining the skills of two different qualifications. A dual qualification is recognised as a key predictor of employment success.

Are you an employer? Transform your workforce today!
We offer competitive rates to upskill your employees.

Course summary

Course code
Qualification gained
Certificate III in Business +
Certificate III in Customer Engagement
Nationally recognised
Study mode
Flexible delivery (including online with some projects / activities and/or skills-based training)
Flexible duration
Up to 12 months
Study load
Start date
Start anytime
Assessment method
A combination of short answer questions and some extended responses
Career Opportunities
  • Call/Contact Centre Agent
  • Customer Service Representative
  • Senior Customer Service Representative
  • Telesales Representative
  • Office Worker
  • Office Assistant
  • Word Processing Operator
  • Administration Assistant
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Course fees

Payment Option 1 - $2,000.00 upfront*
Payment Option 2 - $150.00 Deposit then 45 x $50.00 weekly = $2,400.00*
Payment Option 3 - Completely customise your own payment plan here.

*50% off already applied. Promo Ends Soon!

Course units

Develop product and service knowledge for customer engagement operation
Work effectively in customer engagement
Use multiple information systems
Deliver and monitor a service to customers
Process customer complaints
Provide sales solutions to customers
Support a workplace learning environment
Apply knowledge of WHS laws in the workplace
Recommend products and services
Work effectively with diversity
Promote innovation in a team environment
Support continuous improvement systems and processes
Organise personal work priorities and development

Entry requirements

  • Access to a computer with word processing, PDF reader capabilities and an internet connection
  • A good command of written English
  • Ability to allocate appropriate study hours per week

If you have these essential requirements, then you can get started immediately.

Overseas Students Policy

"Overseas Students" may enrol into any nationally recognised and accredited courses of Australian College provided that they meet the conditions specified here.

Qualification pathways

  • Complete the required training and the assessment requirements
  • Have you studied a related course? Apply for Recognition of Prior Learning (RPL)
  • Are you currently working in a related industry? Apply for Recognition of Current Competency (RCC)
Student reviews

"During the course I was working full-time and even had a baby! I would recommend the college to anyone who needs to study at their own pace, not the at the pace of the college!"

Yvonne Clarke

Need more information?
Access course information, course career outcomes, payment options plus more.
Download My Course Brochure
Get in touch now
Speak to a friendly course advisor
Monday - Friday
9am - 5pm AEDT

Begin your Business career today

  • Enrol anytime
  • Interest-free
  • Customised payment options
  • Graduate 100% debt-free
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Why choose AC?

Study in your own space, at your own pace
Stay connected with your trainer with phone and email support
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