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BSB30215 Certificate III in Customer Engagement

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The BSB30215 Certificate III in Customer Engagement is a popular course with those intent on providing the best in customer services. It provides you with the necessary skills to mediate complex customer interactions under supervision with some authority to delegate.

You will study elements of customer service which includes: receiving and responding to customer requests, handling customer complaints, working in a team environment, providing support to a team and capturing key customer data.

The BSB30215 Certificate III in Customer Engagement has been developed against national requirements and is nationally recognised.

Are you an employer? Transform your workforce today! We offer competitive rates to upskill your employees.

Combine employment and training in order to gain a nationally recognised qualification.

Enquire about Group/Corporate Rates

Enquire about Traineeships Availability

Course summary

Course code

BSB30215

Qualification gained

Certificate III in Customer Engagement

Nationally recognised

Study mode

Flexible delivery (including online with some projects / activities and/or skills-based training)

Course fees

Pay up-front, pay by installment or completely customise your own payment plan here.

Employers, ask about our group/corporate rates and traineeships availability.

No 20% VET-FEE loan fee

Flexible duration

Up to 18 months

Study load

Self-paced

Start date

Start anytime

Assessment method

Short answer questions

Career opportunities

Customer Contact Agent
Customer Contact Operator
Customer Service Representative
Tele-Sales Representative

Course units

BSBCUE307

Work Effectively in Customer Engagement

BSBCUE309

Develop Product and Service Knowledge for Customer Engagement Operation

BSBCUS301

Deliver and Monitor a Service to Customers

BSBWOR301

Organize Personal Work Priorities and Development

BSBWHS307

Apply knowledge of WHS laws in the workplace

BSBCUE304

Provide Sales Solutions to Customers

FNSSAM301

Identify Opportunities for Cross-Selling Products and Services

BSBCUE301

Use Multiple Information Systems

BSBSUS401

Implement and Monitor Environmentally Sustainable Work Practices

BSBDIV301

Work Effectively with Diversity

BSBCMM301

Process Customer Complaints

BSBWOR203

Work Effectively with Others

Entry requirements

Access to a computer with word processing, PDF reader capabilities and an internet connection
A good command of written English
Ability to allocate appropriate study hours per week

If you have these essential requirements, then you can get started immediately.

Qualification pathways

Complete the required training and the assessment requirements
Have you studied a related course? Apply for Recognition of Prior Learning (RPL)
Are you currently working in a related industry? Apply for Recognition of Current Competency (RCC)

Student reviews

"The great customer service and prompt responses to my email enquiries helped me to choose Australian College as my preferred online training course. This was also the case while completing my course online and the trainers were especially helpful with their responses and feedback.

I would be happy to recommend Australian College and would strongly consider their courses for any future study requirements.Thank you."

Rima Obeid

Are you an employer? Transform your workforce today! We offer competitive rates to upskill your employees.

Combine employment and training in order to gain a nationally recognised qualification.

Enquire about Group/Corporate Rates

Enquire about Traineeships Availability

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