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BSB30215 Certificate III in Customer Engagement

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The BSB30215 Certificate III in Customer Engagement is a popular course with those intent on providing the best in customer services. It provides you with the necessary skills to mediate complex customer interactions under supervision with some authority to delegate.

You will study elements of customer service which includes: receiving and responding to customer requests, handling customer complaints, working in a team environment, providing support to a team and capturing key customer data.

The BSB30215 Certificate III in Customer Engagement has been developed against national requirements and is nationally recognised.

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Course summary

Course code
Qualification gained
Certificate III in Customer Engagement
Nationally recognised
Study mode
Flexible delivery (including online with some projects / activities and/or skills-based training)
Flexible duration
Up to 12 months
Study load
Start date
Start anytime
Assessment method
A combination of short answer questions and some extended responses
Career Opportunities
  • Customer Contact Agent
  • Customer Contact Operator
  • Customer Service Representative
  • Tele-Sales Representative
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Course fees

Payment Option 1 - $1,250.00 upfront*
Payment Option 2 - $150.00 then 27 x $50.00 weekly = $1,500.00*
Payment Option 3 - Completely customise your own payment plan here.

*50% off already applied. Promo Ends Soon!

Course units

Work effectively in customer engagement
Develop product and service knowledge for customer engagement operation
Deliver and monitor a service to customers
Organise personal work priorities and development
Apply knowledge of WHS laws in the workplace
Provide sales solutions to customers
Identify opportunities for cross-selling products and services
Use multiple information systems
Implement and monitor environmentally sustainable work practices
Work effectively with diversity
Process customer complaints
Work effectively with others

Entry requirements

  • Access to a computer with word processing, PDF reader capabilities and an internet connection
  • A good command of written English
  • Ability to allocate appropriate study hours per week

If you have these essential requirements, then you can get started immediately.

Overseas Students Policy

"Overseas Students" may enrol into any nationally recognised and accredited courses of Australian College provided that they meet the conditions specified here.

Qualification pathways

  • Complete the required training and the assessment requirements
  • Have you studied a related course? Apply for Recognition of Prior Learning (RPL)
  • Are you currently working in a related industry? Apply for Recognition of Current Competency (RCC)
Student reviews

"The great customer service and prompt responses to my email enquiries helped me to choose Australian College as my preferred online training course. This was also the case while completing my course online and the trainers were especially helpful with their responses and feedback.

I would be happy to recommend Australian College and would strongly consider their courses for any future study requirements.Thank you."

Rima Obeid

Need more information?
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