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BSB30215 Certificate III in Customer Engagement

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The BSB30215 Certificate III in Customer Engagement is a popular course with those intent on providing the best in customer services. It provides you with the necessary skills to mediate complex customer interactions under supervision with some authority to delegate.

You will study elements of customer service which includes: receiving and responding to customer requests, handling customer complaints, working in a team environment, providing support to a team and capturing key customer data.

The BSB30215 Certificate III in Customer Engagement has been developed against national requirements and is nationally recognised.

Course summary

Course code
BSB30215
Qualification gained
Certificate III in Customer Engagement
Nationally recognised
Yes
Study mode
Flexible delivery (including online with some projects / activities and/or skills-based training)
Course fees
Pay up-front, pay by installment or completely customise your own payment plan here. Employers, ask about our group/corporate rates and traineeship availability.

No 20% VET-FEE loan fee
Flexible duration
Up to 18 months
Study load
Self-paced
Start date
Start anytime
Assessment method
Short answer questions

Career opportunities

  • Customer Contact Agent
  • Customer Contact Operator
  • Customer Service Representative
  • Tele-Sales Representative

Course units

BSBCUE307
Work Effectively in Customer Engagement
BSBCUE309
Develop Product and Service Knowledge for Customer Engagement Operation
BSBCUS301
Deliver and Monitor a Service to Customers
BSBWOR301
Organize Personal Work Priorities and Development
BSBWHS302
Apply Knowledge of WHS Legislation in the Workplace
BSBCUE304
Provide Sales Solutions to Customers
FNSSAM301
Identify Opportunities for Cross Selling Products and Services
BSBCUE301
Use Multiple Information Systems
BSBSUS401
Implement and Monitor Environmentally Sustainable Work Practices
BSBDIV301
Work Effectively with Diversity
BSBCMM301
Process Customer Complaints
BSBWOR203
Work Effectively with Others

Entry requirements

  • Access to a computer with word processing, PDF reader capabilities and an internet connection
  • A good command of written English
  • Ability to allocate appropriate study hours per week

If you have these essential requirements, then you can get started immediately.

Qualification pathways

  • Complete the required training and the assessment requirements
  • Have you studied a related course? Apply for Recognition of Prior Learning (RPL)
  • Are you currently working in a related industry? Apply for Recognition of Current Competency (RCC)
Student reviews

"The great customer service and prompt responses to my email enquiries helped me to choose Australian College as my preferred online training course. This was also the case while completing my course online and the trainers were especially helpful with their responses and feedback.

I would be happy to recommend Australian College and would strongly consider their courses for any future study requirements.Thank you."

Rima Obeid, 2nd September 2014

Need more information?
Access course information, course career outcomes, payment options plus more.
Download My Course Brochure
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Speak to a friendly course advisor
1300 783 283
Monday - Friday
9am - 5pm

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