SIR30216 Certificate III in Retail
Study online / distance
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations. The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
Course summary
- A combination of short answer questions and some extended responses
- Written tasks/written essay
- Scenario-based case study questions
- Practical workplace projects with product or software, documents or diagrams
- Role-play
- Sales Team Leader (Retail)
- Customer Service Representative
- Retail Supervisor
- Cashier
- Sales Assistant
- Team Leader
- Retail Assistant
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