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SIR30216 Certificate III in Retail

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This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

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The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

Course summary

Course code
SIR30216
Qualification gained
Certificate III in Retail
Nationally recognised
Yes
Study mode
Flexible delivery (including online with some projects / activities and/or skills-based training)
Course fees
Pay up-front, pay by installment or completely customise your own payment plan here. Employers, ask about our group/corporate rates and traineeship availability.

No 20% VET-FEE loan fee
Flexible duration
Up to 18 months
Study load
Self-paced
Start date
Start anytime
Assessment method
Multiple choice, short answer questions

Career opportunities

  • Sales Team Leader (Retail)
  • Customer Service Representative
  • Retail Supervisor
  • Cashier
  • Sales Assistant
  • Team Leader
  • Retail Assistant

Course units

SIRXCEG001
Engage the customer
SIRXCEG002
Assist with customer difficulties
SIRXCEG003
Build customer relationships and loyalty
SIRXCOM002
Work effectively in a team
SIRXIND001
Work effectively in a service environment
SIRXRSK001
Identify and respond to security risks
SIRXSLS001
Sell to the retail customer
SIRXWHS002
Contribute to workplace health and safety
SIRRINV001
Receive and handle retail stock
SIRXMKT001
Support marketing and promotional activities
SIRWSLS002
Analyse and achieve sales targets
SIRXIND002
Organise and maintain the store environment
BSBITU315
Purchase goods and services online

Entry requirements

  • Access to a computer with word processing, PDF reader capabilities and an internet connection
  • A good command of written English
  • Ability to allocate appropriate study hours per week

If you have these essential requirements, then you can get started immediately.

Qualification pathways

  • Complete the required training and the assessment requirements
  • Have you studied a related course? Apply for Recognition of Prior Learning (RPL)
  • Are you currently working in a related industry? Apply for Recognition of Current Competency (RCC)
Student reviews

"I have completed distance, online learning with other institutions previously and I found Australian College to be one of the most professional, efficient and focused providers of distance learning that I have enrolled with. Thank you for your support."

Nadine Taylor

Need more information?
Access course information, course career outcomes, payment options plus more.
Download My Course Brochure
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Speak to a friendly course advisor
1300 783 283
Monday - Friday
9am - 5pm

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