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SIR30216 Certificate III in Retail

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This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

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The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

Course summary

Course code

SIR30216

Qualification gained

Certificate III in Retail

Nationally recognised

Study mode

Flexible delivery (including online with some projects / activities and/or skills-based training)

Course fees

Pay up-front, pay by installment or completely customise your own payment plan here. Employers, ask about our group/corporate rates and traineeship availability.

No 20% VET-FEE loan fee

Flexible duration

Up to 18 months

Study load

Self-paced

Start date

Start anytime

Assessment method

Multiple choice, short answer questions

Career opportunities

Sales Team Leader (Retail)
Customer Service Representative
Retail Supervisor
Cashier
Sales Assistant
Team Leader
Retail Assistant

Course units

SIRXCEG001

Engage the customer

SIRXCEG002

Assist with customer difficulties

SIRXCEG003

Build customer relationships and loyalty

SIRXCOM002

Work effectively in a team

SIRXIND001

Work effectively in a service environment

SIRXRSK001

Identify and respond to security risks

SIRXSLS001

Sell to the retail customer

SIRXWHS002

Contribute to workplace health and safety

SIRRINV001

Receive and handle retail stock

SIRXMKT001

Support marketing and promotional activities

SIRWSLS002

Analyse and achieve sales targets

SIRXIND002

Organise and maintain the store environment

BSBITU315

Purchase goods and services online

Entry requirements

Access to a computer with word processing, PDF reader capabilities and an internet connection
A good command of written English
Ability to allocate appropriate study hours per week

If you have these essential requirements, then you can get started immediately.

Qualification pathways

Complete the required training and the assessment requirements
Have you studied a related course? Apply for Recognition of Prior Learning (RPL)
Are you currently working in a related industry? Apply for Recognition of Current Competency (RCC)

Student reviews

"I have completed distance, online learning with other institutions previously and I found Australian College to be one of the most professional, efficient and focused providers of distance learning that I have enrolled with. Thank you for your support."

Nadine Taylor

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Need more information?

Access course information, course career outcomes, payment options plus more.

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Speak to a friendly course advisor

1300 783 283

Monday - Friday

9am - 5pm