SIR30216 Certificate III in Retail

Study online / distance
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
Course summary

- Sales Team Leader (Retail)
- Customer Service Representative
- Retail Supervisor
- Cashier
- Sales Assistant
- Team Leader
- Retail Assistant
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Nadine Taylor

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