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SIT30116 Certificate III in Tourism

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This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business.

This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered.

Course summary

Course code
SIT30116
Qualification gained
Certificate III in Tourism
Nationally recognised
Yes
Study mode
Flexible delivery (including online with some projects / activities and/or skills-based training)
Course fees
Pay up-front, pay by installment or completely customise your own payment plan here.

Employers, ask about our group/corporate rates and traineeship availability.

No 20% VET-FEE loan fee
Flexible duration
Up to 18 months
Study load
Self-paced
Start date
Start anytime
Assessment method
Short answer questions

Career opportunities

  • Adventure Tourism Guide
  • Attendant or Senior Ride Operator in An Attraction or Theme Park
  • Cellar Door Salesperson and Guide in A Winery
  • Customer Service Agent
  • Guide and Salesperson in An Indigenous Cultural Centre
  • Inbound Tour Coordinator
  • Marine Tourism Guide or Dive Tour Operator
  • Museum Attendant
  • Operations Consultant for A Tour Operator
  • Reservations Sales Agent
  • Sales Consultant
  • Visitor Information Officer

Course units

SITTIND001
Source and use information on the tourism and travel industry
SITXCCS006
Provide service to customers
SITXCOM002
Show social and cultural sensitivity
SITXWHS001
Participate in safe work practices
SITTTSL008
Book supplier products and services
SITTTSL010
Use a computerised reservations or operations system
SITXCCS001
Provide customer information and assistance
SITXCOM003
Provide a briefing or scripted commentary
SIRXPDK001
Advise on products and services
SIRXSLS001
Sell to the retail customer
BSBWOR203
Work effectively with others
SITXCOM001
Source and present information
SITEEVT002
Process and monitor event registrations
CPPCMN3004
Respond to enquiries and complaints
BSBSMB407
Manage a small team

Entry requirements

  • Access to a computer with word processing, PDF reader capabilities and an internet connection
  • A good command of written English
  • Ability to allocate appropriate study hours per week

If you have these essential requirements, then you can get started immediately.

Qualification pathways

  • Complete the required training and the assessment requirements
  • Have you studied a related course? Apply for Recognition of Prior Learning (RPL)
  • Are you currently working in a related industry? Apply for Recognition of Current Competency (RCC)
Student reviews

"During the course I was working full-time and even had a baby! I would recommend the college to anyone who needs to study at their own pace, not the at the pace of the college!"

Yvonne Clarke

Need more information?
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