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SIT40116 Certificate IV in Travel and Tourism

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It is highly recommended that those who wish to complete this course complete the Certificate III in Travel or the Certificate III in Tourism or, be able to provide demonstrated experience in the travel and tourism industry.

If you have a passion for all things travel that has led you to pursue a career in Travel and Tourism then this qualification will give you the essential skills to carry out this role. You will gain sound knowledge of industry operations to coordinate travel or tourism services. You will learn how to look after customers including learning how to plan, coordinate and book domestic and international travel using computerised booking systems. After completion many graduates snap up roles in this industry with mid-level supervisory responsibilities as well as planning, monitoring and evaluating the work of team members.


Course summary

Course code
Qualification gained
Certificate IV in Travel and Tourism
Nationally recognised
Study mode
Flexible delivery (including online with some projects / activities and/or skills-based training)
Course fees
Pay up-front, pay by installment or completely customise your own payment planhere.

Employers, ask about our group/corporate rates and traineeships availability.

No VET-FEE loan debt
Flexible duration
Up to 24 months
Study load
Start date
Start anytime
Assessment method
A combination of short answer questions and some extended responses

Career opportunities

  • Travel Agent
  • Tour Guide
  • Visitor Centre Officer
  • Senior Retail Travel Consultant
  • Account Coordinator
  • Assistant Manager
  • Marketing Coordinator
  • Operations Supervisor
  • Product Coordinator
  • Promotions Officer
  • Reservations Sales Supervisor
  • Senior Operations Coordinator
  • Sales Coordinator/Executive

Course units

Source and use information on the tourism and travel industry
Enhance customer service experiences
Show social and cultural sensitivity
Manage conflict
Interpret financial information
Coach others in job skills
Implement and monitor work health and safety practices
Provide visitor information
Access and interpret product information
Prepare quotations
Provide advice on Australian destinations
Process travel-related documentation
Construct normal international airfares
Process reservations
Provide advice on international destinations
Sell tourism products and services
Construct promotional international airfares
Book supplier products and services
Use a computerised reservations or operations system

Entry requirements

  • Access to a computer with word processing, PDF reader capabilities and an internet connection
  • A good command of written English
  • Ability to allocate appropriate study hours per week

If you have these essential requirements, then you can get started immediately.

Qualification pathways

  • Complete the required training and the assessment requirements
  • Have you studied a related course? Apply for Recognition of Prior Learning (RPL)
  • Are you currently working in a related industry? Apply for Recognition of Current Competency (RCC)
Student reviews

"During the course I was working full-time and even had a baby! I would recommend the college to anyone who needs to study at their own pace, not the at the pace of the college!"

Yvonne Clarke

Need more information?
Access course information, course career outcomes, payment options plus more.
Download My Course Brochure
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Speak to a friendly course advisor
Monday - Friday
9am - 5pm

Begin your Travel career today

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  • Customised payment options
  • Graduate 100% debt-free
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