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Enrolment Terms and Conditions

These Terms and Conditions form the agreement between Australian College (AC) and the student. It is the Students responsibility to fully read, understand and agree to all Enrolment Terms & Conditions, Privacy Statement and Fees & Charges prior to enrolling. Ticking all 3 boxes on your enrolment form prior to submitting it confirms and verifies that the Student has a full understanding of all terms & conditions, fees & charges and knowingly and willingly accepts all terms.

Flexible Delivery

AC provides flexible delivery with all its structured online educational courses. Students will be expected to complete their course requirements via an integrated system of online and hard copy assessments (depending on the course), workplace training (depending on the course). Students will be responsible for having access to the Internet for some or all of their course work. All courses have specific formal and informal assessments and workplace assessments (depending on the course). Students are responsible for meeting all of these requirements.

Course Materials

All course materials are provided as soft copy i.e. students are issued log in and password details to access courses. Students are able to purchase hard copy materials at anytime while their course is current i.e. their course has not exceeded the allocated duration. Purchasing of hard copy materials is not available if a course has expired or has been completed.

Online Course Materials

Students who enrol and select the payment plan option have access to their course as they progress through their payment plan i.e. as your payments increase, the more course work you can access. In the event Students find that their completion rate is quicker than their payment plan schedule, Students are able to make payments in advance to access more course work.

Cancellation Policy

Students wanting to cancel their course are required to submit the below Cancellation Request Form and scan and email to This email address is being protected from spambots. You need JavaScript enabled to view it. within 5 business days from their Enrolment Date. It is recommended that you contact Australian College within 24 hours of submitting your Cancellation Request Form to confirm that your request has been received.

Requests for cancellations will not be accepted after 5 business days from your Enrolment Date and Student’s will be obligated to pay the course fees to Australian College in full.

Australian College Fees & Charges

Cancellation Request Form

Refund Policy

Your completed enrolment form acts as confirmation that you accept and commit to paying the fees, as they are stated on your student enrolment form and / or via a payment plan agreement. For any forms submitted electronically, in lieu of your signature, you will need to read and agree to the terms and conditions, Privacy Statement and Fees & Charges online to submit your form, by doing so you accept the terms and conditions fully. Ticking all 3 boxes prior to submitting an enrolment form confirms and verifies that the Student has a full understanding of all terms & conditions, fees & charges and knowingly and willingly accepts all terms.

Distance, Online students are considered to have commenced their course from the date that they submit their enrolment form and course login details have been issued by Australian College. It is the Students responsibility to ensure that they have a complete understanding of all course requirements prior to enrolling. Ticking all 3 boxes prior to submitting an enrolment form confirms and verifies that the Student has a full understanding of all terms & conditions, fees & charges and knowingly and willingly accepts all terms.

AC reserves the right to withdraw any Student from a course as a result of inappropriate behaviour and / or offensive language towards staff and trainers. In the event this occurs, Students are obligated to pay out any outstanding fees owing and are not eligible for a refund of any kind.

If a Student has paid in full and submitted the Australian College Cancellation Request Form within 5 business days from their Enrolment Date, a refund of up to 50% of the course less the $200.00 cancellation fee will be issued within 7 - 10 working days.

If a Student has enrolled with a payment plan and submitted the Australian College Cancellation Request Form within 5 business days from their Enrolment Date, the deposit is non-refundable and a $200.00 cancellation fee is required.

Transfers

Students are permitted to transfer from one course to another.

Students who have paid their course in full can transfer to a course of equal or lesser value a $150.00 transfer fee applies. No refunds will be issued for any difference in the course price.

Students who have paid their course in full can transfer to a course of higher value and are obligated to pay the $150.00 transfer fee, plus the difference in course price.

Students who have enrolled with a payment plan can transfer to a course of equal or lesser value and a $150.00 transfer fee applies. Students must continue to pay their original payment plan (i.e. your existing payment plan course total will not change in price).

Students who have enrolled with a payment plan can transfer to a course of higher value and are obligated to pay the $150.00 transfer fee, plus the difference in price, which will be added onto their existing payment plan total.

A course cannot be transferred from one student to a different individual to complete. It is the Students responsibility to ensure that they are completely knowledgeable with all course requirements prior to enrolling. Ticking all 3 boxes prior to submitting an enrolment form confirms and verifies that the Student has a full understanding of all terms & conditions, fees & charges and knowingly and willingly accepts all terms.

Extensions

Students can obtain a 1-month extension at no charge for their course and the 1-month extension is valid to commence from the original course expiry date. Additional months can be purchased at $50.00 per month, maximum 3-months applicable. The additional 3-months are consecutive and commence at the conclusion of the free 1-month extension.

Any additional time after the combined total 4-month extension is considered a re-enrolment. Please contact Australian College for Re-enrolment fees.

Assessment Items

Any assessment item that needs to be re-submitted will incur a $20.00 resubmission fee per assessment.

For courses that require the submission of hard copy assessments (check respective course details to see if this applies to your course), students must provide an A4 pre-paid self-addressed return envelope. (Please ensure you provide adequate postage on your return envelope i.e. whatever the postage fee is to post your assessment to AC, is the same amount you need to put on your return envelope).

Appeals Procedure

You may request a Not Yet Competent (NYC) assessment result to be reviewed for up to 21 days from when the result is issued. Requests for a review of an assessment item must be made in writing to the AC Assessment Officer: This email address is being protected from spambots. You need JavaScript enabled to view it. .

General

All AC courses have specific maximum completion times (Please refer to our website for individual course durations and/or for details of time allocated to complete your course and to graduate). This time period includes any workplace training and assessments/work-placement, exams online or any other assessment items. All students will be issued with completion dates for their course or modules to ensure they meet the time frame above. AC reserves the right to change course materials, change/modify assessment items or to cancel courses if necessary. In the event of a course or module being cancelled every effort will be made to avoid inconvenience by transitioning students to other courses or modules. Upon enrolment students are confirming they have read the course information, course brochure, terms and conditions, therefore the student is aware of the requirements and structure of the course. Ticking all 3 boxes prior to submitting an enrolment form confirms and verifies that the Student has a full understanding of all terms & conditions, fees & charges and knowingly and willingly accepts all terms.

Recognition of Prior Learning (RPL) / Credit Transfer Policy

AC recognises other Australian Quality Framework (AQF) qualifications and Statements of Attainment awarded by other Educational Institutions. Students may apply to AC for recognition of any relevant courses or modules undertaken at AC or at any other Educational Institution. Students seeking RPL are required to submit their supporting documentation and evidence to This email address is being protected from spambots. You need JavaScript enabled to view it. .

Grievance and Student Complaint Policy

If a student has a minor grievance or complaint, they can email the AC Education Officer: This email address is being protected from spambots. You need JavaScript enabled to view it. . All grievances will be treated with confidentiality and will not be detrimental to the student initiating the complaint.

Restricted Use

Unless Australian College agrees otherwise in writing, students are provided with access to this website only for personal use. Students are authorised to print a copy of any information contained on this website for personal use, unless such printing is expressly prohibited. Without limiting the foregoing, students may not without written permission from Australian College on-sell information obtained from this website.

Linked Websites

The Australian College website may contain links to other websites (linked websites). Those links are provided for convenience only and may not remain current or be maintained. Australian College is not responsible for the content or privacy practices associated with linked websites. Australian College links with linked websites should not be interpreted as an endorsement, approval or recommendation by Australian College of the owners or operators of those linked websites, or of any products, information, graphics, materials or services referred to or contained on those linked websites, unless stipulated otherwise by Australian College.

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